Job Description

As the store manager, you are responsible for the overall management of your store. You deliver sales goals year-over-year by motivating, developing, and empowering your team. You hold your store team accountable for providing exceptional customer service. You recruit, select and develop the best talent for your store. You ensure operational excellence in your store to maximize sales and profitability. 

Essential Functions

1. Deliver and grow sales and other business metrics year-over-year

2. Optimize every sales opportunity by ensuring the store team consistently executes merchandising strategies, operations, loyalty programs and other company initiatives

3. Recruit, select, onboard and develop high-caliber talent through training, coaching and assignments

4. Mentor and motivate staff and hold them accountable to drive sales and enthusiastically model our standards of behavior and culture

5. Create a culture of proactive customer engagement to exceed our customer’s expectations

6. Control inventory, expense and payroll and hold the store team accountable to do the same

7. Provide consistent communication and model expected behaviors to ensure compliance with all policies and procedures

8. Evaluate employee performance and proactively address any issues

9. Investigate and effectively resolve customer and employee issues keeping in line with our Standards of Behavior

10. Maintain facility conditions and take immediate action to correct and ensure the best customer experience

11. Performs all other duties as requested or directed

Requirements

Knowledge, Skills, & Abilities

1. Exceptional customer service skills

2. Professional attitude and appearance at all times

3. Excellent communication and negotiation skills 

4. Strong decision making, communication and merchandising skills

5. Ability to build rapport and long-term relationships

6. Knowledge of all company’s products and services

7. Must have excellent time management and planning skills

8. Ability to supervise and direct the work of others

9. Well-organized and detail-oriented with all guest services

10. Proficiency in Microsoft Office

11. Required to stand, walk, and lift items (up to 50 lbs.) on a regular basis

12. Ability to work independently and as part of a team

Education & Experience

Bachelor’s Degree and three to five years of related experience and/or training, or equivalent combination of education and experience. Experience managing a bookstore is preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The key physical requirements of this position include the ability to walk and stand for an extended period of time, lift up to 50 pounds or team lift objects up to 50 lbs., with or without assistance, use of standard kitchen and office equipment including computers, and able to stand, walk, climb, bend, stoop or crouch while performing daily activities of the job.

Position Type & Expected Hours of Work

This is a regular, full-time, exempt position. Days and hours will vary to include evening and weekend work according to business needs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

The Bodacious Family of Shops provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

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