Job Description

The Card Fraud Risk Manager is responsible for the development, implementation, and ongoing management of fraud detection and prevention rules for card transactions. This role involves analyzing transaction data, identifying fraud patterns, and optimizing rule sets to minimize fraud losses while maintaining a positive customer experience. The manager will work closely with business analysts, fraud investigators, and other stakeholders to ensure that the rules are effective, up-to-date, and aligned with the bank's overall fraud prevention strategy.

Key Responsibilities

• Rule Development and Optimization:
  • Design, develop, and implement rules and strategies to detect and prevent fraudulent card transactions.
  • Continuously monitor and refine existing rules to improve their effectiveness and reduce false positives.
  • Conduct regular reviews and updates to ensure rules align with emerging fraud trends and regulatory requirements.
• Data Analysis and Monitoring:
  • Analyze transaction data to identify potential fraud patterns and trends.
  • Collaborate with business analysts and fraud investigators to interpret data findings and translate them into actionable rules.
  • Monitor the performance of fraud detection rules and adjust them as necessary to optimize results.
• Collaboration and Communication:
  • Work with Mastercard and FIS to implement and test new rules.
  • Partner with fraud investigators to understand case outcomes and refine rules based on their insights.
  • Communicate rule changes and updates to relevant stakeholders, including senior management and compliance teams.
  • Act as Liaison to engage Law Enforcement as necessary.
  • Assist the investigators with submitting timely rebuttals ensuring the bank is in the best position to recover maximum funds. 
• Compliance and Risk Management:
  • Attend trainings and seminars via Mastercard to learn all fraud applications that are available and utilize them to mitigate card fraud. 
  • Ensure all fraud detection rules comply with regulatory standards and the bank's internal policies.
  • Conduct ongoing reviews to identify vulnerabilities in the card transaction process and recommend rule enhancements.
  • Stay informed of industry trends, regulatory changes, and advancements in fraud detection technology.
• Reporting and Documentation:
  • Maintain comprehensive documentation of all rule sets, including their purpose, logic, and performance history.
  • Provide regular updates to management on the status of fraud prevention efforts and any significant changes to rule strategies.

Qualifications

• Bachelor’s degree in Finance , Accounting, Criminal Justice or a related field preferred 
• 3–5 years of experience in fraud prevention/detection, risk management, financial crimes investigations, and transaction monitoring
• Experience with credit/debit card networks , banks, or fintech companies is highly desirable.
• Understanding of fraud schemes (identity theft, account takeover, phishing, etc.)
• Knowledge of payment systems 
• Fraud detection platforms/tools)
• Regulatory compliance knowledge 

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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