Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

The Service Delivery Project Manager is responsible for leading and managing projects that support the successful delivery of IT services to clients. This involves overseeing all aspects of project planning, execution, and implementation, while ensuring alignment with service level agreements (SLAs), client expectations, and business objectives. The Service Delivery Project Manager will collaborate with cross-functional teams, including service delivery managers, technical resources, and client stakeholders, to drive project success and achieve desired outcomes.

Responsibilities will include:

● Project Planning and Execution:

○ Develop comprehensive project plans, including scope, schedule, budget, and resource allocation.

○ Manage project execution, ensuring that tasks are completed on time, within budget, and to the required quality standards.

○ Identify and mitigate project risks and issues.

○ Monitor project progress and provide regular updates to stakeholders.

● Stakeholder Management:

○ Build and maintain strong relationships with project stakeholders, including clients, internal teams, and vendors.

○ Effectively communicate project status and progress to all stakeholders.

○ Manage expectations and ensure alignment with project goals and objectives.

● Service Delivery Integration:

○ Collaborate with service delivery managers to ensure seamless integration of new services or changes to existing services.

○ Validate that project deliverables meet SLA requirements and client expectations.

○ Support the transition of projects to ongoing operations.

● Process Improvement:

○ Identify opportunities for process improvement and efficiency gains.

○ Implement project management best practices and methodologies.

● Team Collaboration:

○ Foster a collaborative and results-oriented team environment.

○ Lead and motivate project team members to achieve project goals.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Three or more years of relevant work experience in project management, preferably in a service delivery environment.

• Proven track record of successful project delivery.

• Strong understanding of IT service management principles and practices.

• Ability to manage multiple projects simultaneously and prioritize effectively.

• Proficiency in project management tools and methodologies.

Even better if you have one or more of the following:

• A degree in Business, Information Technology or related field of study

• Excellent communication, interpersonal, and leadership skills.

• Project Management Professional (PMP) certification or equivalent.

• ITIL certification or other relevant industry certifications.

• Experience in the telecommunications industry.

• Ability to work after hours and weekends as needed.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Job Tags

Temporary work, Part time, Work experience placement, Work at office, Work from home, Shift work, Weekend work,

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