Job Description

This position plays a key role in ensuring the availability, security, and performance of the agency’s infrastructure and applications. The engineer will collaborate closely with internal IT teams—including Information Security, Service Desk, Quality Assurance, and Production Support—as well as external product vendors to plan, deploy, and maintain a stable, reliable, and secure IT environment. The Systems/Network Engineer will have direct ownership and oversight of infrastructure and applications, including proactive monitoring, troubleshooting, and resolution of complex system and application issues. The role requires strong technical expertise in multi-tiered application architectures, Microsoft Windows Server and client operating systems, and Linux Server environments. The ability to automate operational tasks using PowerShell or other automation tools is highly valued.

Strong customer service, communication, and organizational skills are essential, along with demonstrated problem-solving abilities and critical thinking. The engineer must be able to work independently, follow established operational guidelines, and adapt to evolving agency needs while supporting a 24/7 mission-critical enterprise infrastructure spanning both public cloud and on-premises data center environments.

In addition to infrastructure management, this position will actively support DevOps initiatives and promote process automation to improve operational efficiencies and team capabilities. Responsibilities also include maintaining accurate documentation for systems, processes, and procedures; identifying and addressing security vulnerabilities; and managing multi-tiered COTS applications, public cloud services, physical and virtual servers, storage arrays, security appliances, Active Directory and Group Policy, and secure remote access systems such as VDI and remote desktop.

The Systems/Network Engineer will adhere to established IT Service Management (ITSM) processes for Incident, Problem, Configuration, and Change Management. Regular duties involve ticket management, incident escalation handling, troubleshooting, and clear documentation of operational activities and resolutions. The position requires contributing to continuous improvement efforts within a collaborative, service-oriented IT environment.

Minimum qualifications include extensive experience supporting enterprise infrastructure, a thorough understanding of Microsoft Windows and Linux operating systems, and operational automation experience using PowerShell or similar platforms. Proven customer service, problem-solving, and organizational abilities, along with the capacity to work independently in a fast-paced, operationally driven environment, are required. Experience working in 24/7, mission-critical enterprise environments is essential.

Preferred qualifications include a bachelor’s degree in Computer/Information Systems or a related field, or five (5) years of enterprise-level server/network administration experience. Industry certifications related to AWS, Cisco, Microsoft, or VMware are desirable. Experience with DevOps practices, automation improvements, and supporting cloud and hybrid infrastructure environments is also preferred.

THE POSITION :

• Working closely with other IT teams, including Information Security, Service Desk, Quality Assurance, Production Support, and product vendors to plan, deploy, and sustain a stable, highly performing, and available infrastructure and application environment.
  

• Ownership/oversight and hands-on planning, deployment, and operational upkeep of ASRS’ infrastructure and applications.
  

• Proactive monitoring, identification, and resolution of the most complex infrastructure and application problems.
  

• Promoting and advancing team efficiencies and capabilities through DevOps/automation improvements.
  

Additionally and as needed:

• Maintain timely, accurate, and complete documentation and desk procedures for systems and team functions.
  

• Identify and remediate security vulnerabilities.
  

• Administration and management of:
  

• Multi-tiered COTS applications
  

• Public-cloud services
  

• Physical and virtual servers
  

• Mid-tier storage arrays and SAN
  

• Security appliances
  

• Active Directory and group policy
  

• Secure remote access, remote desktop/VDI
  

• Adherence to Incident, Problem, Configuration and Change Management processes and controls.
  

• Perform IT Service Management functions including creating tickets, communicating directly with users/IT staff, fielding incident escalations, performing troubleshooting operations and thoroughly documenting progress/status.
  

KNOWLEDGE, SKILLS & ABILITIES:

• Thorough understanding of multi-tiered application architecture.
  

• Technical knowledge of Microsoft Windows Server and client operating systems.
  

• Technical knowledge of Linux Server operating systems.
  

• Ability to automate operational tasks and routines using PowerShell and/or other Devops/ automation platforms/methods.
  

• Proven customer service skills and ability to work professionally and effectively with all levels of staff.
  

• Proven organizational skills.
  

• Demonstrated problem resolution skills and analytical/critical thinking abilities.
  

• Ability to work within established operational policies and guidelines.
  

• Ability to work independently with minimal supervision.
  

• Ability to adapt to the changing needs of the agency.
  

• Experience working in a 24/7, mission-critical enterprise public cloud and on-premises data center environment.
  

• IT Service Managment (ITSM)
  

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES:

• One or more relevant industry-accepted certifications related to the following technologies: AWS, Cisco, Microsoft, VMWare, etc.
  

• BS in Computer/Information Systems and/or five years of experience as a server/network administrator in a medium-large enterprise.
  

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