Job Description

Auto req ID : 36855
Title : Technical Writer
Job Function : Customer & Dealer Operations
Location : Remote 
Company: Harley-Davidson Motor Company
Full or Part-Time: Full Time

 

 At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?

We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent - wherever they may be.

This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work. Remote employees are expected to have a dedicated, quiet and distraction-free work space and an internet connection that’s sufficient for completing their job remotely.

Job Summary

The Technical Writer develops and publishes technical support information used by internal support employees, dealership technicians and customers to use, maintain, and repair Harley-Davidson motorcycles and related products. Technical accuracy and on-time delivery of these materials is critical for customer and stakeholder satisfaction. Efficient and controlled execution within the department’s XML publishing environment is necessary for HDMC sustainability. Task, project assignments and deadlines are coordinated within the department, and between the department and other stakeholders. The job duties involve Duties also involve working with Developmental Service Engineering to develop and validate procedures on vehicles and components. The Writer must compose clear and concise procedures that conform to internal style, terminology and translation standards, and coordinate the development of supporting figures/illustrations. The Writer must be able to work in a team environment in order to collaborate on shared topics and support the collective timing goals for product launch activities. Must be able to arbitrate stakeholder input as part of the review process to achieve timely results.

Job Responsibilities

• Research product changes using various engineering information systems including change notices, bills of materials, CAD models and part/assembly drawings.
• Collaborate with Developmental Service Engineering to develop and validate procedures on vehicles and components.
• Compose clear and concise procedures that conform to internal style, terminology and translation standards, and coordinate the development of supporting figures/illustrations.
• Support the collective timing goals for product launch activities.
• Ability to arbitrate stakeholder input as part of the review process to achieve timely results.

Education Requirements

High School Diploma or Equivalent Required

Education Specifications

• Associate's degree in Technical Communication, Communication, Journalism, Engineering, or a related field preferred.

Experience Requirements

Required

• Typically requires a minimum of 5 years of related experience.
• Requires a minimum of two (2) years of experience writing technical literature related to mechanical products.
• Requires a high level of computer-based publishing aptitude including XML (or HTML) publishing of technical content.
• Proficient in file management as well as MS Office and Adobe creative suite software.
• Demonstrate excellent organizational skills and ability to work with changing priorities and deadlines.
• Requires basic mechanical ability including knowledge and safe use of hand tools in order to disassemble and assemble motorcycles, parts, accessories, electrical systems in order to update and/or create procedures.

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here .

 
Applicants must be currently authorized to work in the United States.

 
Direct Reports: No 
Travel Required: 0 - 10% 
Pay Range: 61,600 - 92,700  
Visa Sponsorship: This position is not eligible for visa sponsorship 
Relocation: This position is not eligible for relocation assistance 

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